I love to contribute through teaching, education and coaching

This week I got an opportunity to share my enthusiasm and perspective on the field of Customer Experience.  I prepared for it thoroughly and then on the day I just got up and shared my perspective with the natural enthusiasm I have for what I was sharing.  During the event I got to meet people and to learn – both of which I enjoyed.  I believe that I have even made some friends.  Certainly, I have enjoyed hearing that my talk was well received and it made a contribution: the effort was worthwhile!

This whole event reminds me that I have always enjoyed helping others through teaching, education and coaching.

My first memory is that of my friend Thakor asking me to help him with various subjects we studied at school.  I jumped at the chance and shared with him what I knew and helped him to tackle the areas that he was finding difficult.  For his part Thakor taught me to play Chess and had the patience to put up with defeating me 27 times before I won my first game against him!

The second memory is one of sharing my knowledge with a classmate (Andy) at university.  Now the interesting thing is that I did not like Andy – actually he was one of the few that I disliked.  Yet, one of his parents had died in the final year of our degree and he fell to pieces.  So when he asked me for my help, I helped him to the max.  Either he was great and/or my help made a difference because Andy graduated with a first class degree.   And so the story continues.

So the question that comes up is why am I not contributing to my fellow human beings through teaching, education and coaching?  A good question.  Perhaps The Customer Blog that I write is my attempt at doing exactly that.  And perhaps these meditations serve the same purpose when it comes to family and friends.

So my question for you is this: what is it that comes naturally to you, that you love to do, and which you are not doing or not doing as well as you can?

I know that for my son Marco, he is not making people laugh through his impersonations of other people.  It is a gift that he has had since he was little and yet it disappeared for several years.  This evening this gift burst forth and he had his brother and his parents laughing so much that our stomachs hurt.

Author: Maz Iqbal

Experienced management consultant. Passionate about enabling customer-centricity by calling forth the best from those that work in the organisation and the intelligent application of digital technologies. Subject matter expert with regards to customer strategy, customer insight, customer experience (CX), customer relationship management (CRM), and relationship marketing. Working at the intersection of the Customer, the Enterprise (marketing, sales, service), and Technology.

2 thoughts on “I love to contribute through teaching, education and coaching”

  1. I contributed recently to a discussion elsewhere about an article that said that 50% of people do not like their job and they feel stuck. And I said something along the lines that if you focus on what the job enables you to do rather than what it is, you would be less frustrated because you can find opportunities to do what you really like in many walks of life – e.g., your son does not have to be a stand-up comedian to make other people laugh. Can you imagine how valuable (and rewarding) that gift is if he works in a children’s ward?

    My passion is to make things simple, to help people understand complex problems, to have a ‘a-ha’ moment. That is why I love teaching. But I don’t have to be a teacher to teach – I can be equally happy consulting. And, of course, being with my children which is the ideal ground for a-ha moments.


  2. Hello Ana, you have made a lovely addition to the post and this made it fuller and more alive. Thank you for taking part in this conversation. Your have helped me to see the subject at hand differently. You are absolutely on the mark when you say that Marco does not have to be a stand up comic, yes he can bring that aspect of himself to being whenever he chooses, doing whatever he is doing at the time.
    I thank you for sharing about yourself. My personal experience of you is that you do make complex problems simple. That is what I thought when I listened to you at Henley. Be well. Maz


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