Never good enough!

It is about 9:35 on Sunday evening and I am Heathrow Airport’s terminal  1 headed towards gate 80 to catch my 22:00 flight to Ireland.  The boarding card says that boarding will close at 9:40 so I need to get moving and get to my gate.

I arrive at a ‘checkpoint’ the lady at the checkpoint is talking with an African gentleman.  I stand and watch hoping that they will conclude their business so that she can scan my boarding card and let me through.  After a couple of minutes I notice that there is an issue and it will not get resolved quickly.  I stay calm despite the urgency to get through this checkpoint.  They keep talking and it is clear he does not understand what she is saying.  She keeps saying that she cannot help him and he has to wait until tomorrow to get his flight and he will then get food on the flight. I intervene.

“What’s the issue that this gentleman if facing?” I ask.  She replies that he is hungry, that he does not have money, that he has to wait until the next day to catch his British Midland flight. I am DELIGHTED – an opportunity to put my Possibility of being of service to work.  I open my wallet and hand over £20 to the man.  The man smiles.  The checkpoint lady says “That is generous of you sir. Thank you.”  I say “Happy to be of service!”.  She scans my boarding card, I thank her, shake hands with the African man and make haste for my boarding gate hoping I will still catch my flight.

I could be happy now.  Some people might even say that I should be happy with myself – I have made a difference to two fellow human beings: one that was hungry and the other who wanted to help him and yet was struggling to do so.  How am I feeling?  I am feeling BAD.  Why is that?  There is a voice in my head and it says “How selfish you were!  What is £20?  It is nothing, you should have given him at least £40! You did not do enough.  You could have done better and SHOULD have done better!”

Then I get it.  This is one of my default positions: NOTHING I do is ever good enough.  I remember all the times I would come home from school and share my test results with my parents.  It was NEVER good enough.  I might have got 86% and it was not good enough because I came second.  I might have come first and that was not good enough because I only got 72%.  I might have got A’s in various subjects and that was not good enough because I got several B’s or a C.

So one of the default settings for my machinery is “Never good enough!”  What can I do about it?  Be mindful and when it talks, let it talk yet pay no heed to what it says.  No more than I would pay heed to what an insane person says.  Nor what a person who is talking gibberish says.  Nor to what a drunk says.  That is the strategy and it does take something to put it into practice because the pull of the default setting is so strong – a lifetime of ‘not good enough, you can do better, you should do better’.

What runs you?

Author: Maz Iqbal

Experienced management consultant. Passionate about enabling customer-centricity by calling forth the best from those that work in the organisation and the intelligent application of digital technologies. Subject matter expert with regards to customer strategy, customer insight, customer experience (CX), customer relationship management (CRM), and relationship marketing. Working at the intersection of the Customer, the Enterprise (marketing, sales, service), and Technology.

4 thoughts on “Never good enough!”

  1. I hear you Maz.
    So how do we change our negative ‘default settings’? Is there a de-coder that I can buy?! :-)

    Keep writing!


    1. Hello Lina
      The practices that could constitute that decoder include:

      a) simply awareness that there is a distinction between ‘suchness’ (that which is ‘rea;’) and Story (what me make ‘suchness’ mean) – in that domain no-one is ‘lazy’ though he/she might not get up until 11am!

      b) focus on being mindful and present to your experience (including bodily sensations) here and now – that helps you and I to stay in touch with reality rather than swin in Story.

      c) meditation – simply sitting there and observing the play that is going in on our minds, simply noticing as a detached observer.

      Thank you for your kind words, they make a huge difference and they do provide fuel that keeps me writing. Incidentally, do you know that Chas has moved on to ventures new?

      With my love


  2. Dear Maz,
    I have just been transferred to managing customer experience in my organisation and stumbled upon your blogs as a part of my research on this subject matter. When reading your blogs, both feels familiar as I have trodden on some of the paths that you write about. This one however, hit closer to home than any of the other entries. I had struggled with the same default settings and it was for the same reason – my grades were never good enough. All through my life, career wise or personal wise, it was never good enough.

    It changed for me bit by bit after I sought to change. Re-framing was my first big step, the latest learning to co-create my life and learn to live as it is – this is the best time, every single second of every day.

    I am trying to understand your concept of playing big and find it interesting. Thank you for sharing, for being totally open and honest.


  3. Hello Anneliza

    Such a beautiful name and it strikes me that you are also such a beautiful person.

    Welcome. Please accept my heartfelt gratitude for taking the time to ‘listen’ to what I write, making the effort to write and share your experience – I get that it really takes something to do that especially in such a public forum as the web.

    I also extend my thanks and my hand of friendship: you have contributed to my life. Being of service and contributing to a world that works is a core aspect of me ‘Playing BIG’. As such getting your feedback – to know that my sharing has contributed to you makes a HUGE difference to me. It provides motivational fuel to continue the game and even expand it.

    I love you and thank you for your listening and your speaking. Please reach out to me if I can be of service.



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