Play BIG: Own It!

It is the way it is and the way it is not

This is simply so no matter where one finds one’s self, and with whatever it is that one is facing and/or grappling with: It is the way it is and the way it is not.

If one can be ok with the way it is and is not then one can simply go about one’s business – living – harmoniously.  Conversation over.

Playing small with regards to the way it is and the way it is not

Rare, is the person (in the West) who can be ok with the way it is and is not.  The conversing starts here: that which is wrong with the world, wrong with this government, wrong with state of leadership, wrong with the media, wrong with the business world, wrong with capitalism/socialism/communism, wrong with the folks I work with, wrong with the folks I live with…..

When I am in this place, the place of its not ok the way it is and is not, what is it that I am doing?  I am in the stands looking at that which is occurring  over there in the arena. Not liking that which I see, I complain about him/her/them/this/that.

This showing up and operating from the stands complaining about what is and is not happening in the arena is playing small.  Playing small is ubiquitous – I do it, you do it, we all do it.  Playing small is the dominant mode of being-in-the-world.

Playing BIG with regards to the way it is and the way it is not

There is an alternative to complaining about that which is and is not. Or about becoming resigned to the way that it is and is not.  What’s the alternative?

Playing BIG as in moving from the stands into the arena, taking ownership as in owning it heart-body-soul, shaping that which is occurring, effecting change.  Realise this: the switch from playing small to playing BIG with regards to that which matters is the biggest change you can make to your experience of your existence in this world!

Allow me to share a small example and thus bring this conversation to life.  It’s Thursday morning for me, it’s Thursday afternoon for my five colleagues in India.  I ask them what they have accomplished over the last 3.5 days. Silence. I ask them who is leading them / managing the work that has to be accomplished. Silence.  I ask them if they know what they have to work on tomorrow. Silence.  What is clear is that no work has been assigned, no work has been done, and no work will be done if things continue this way.

Playing small, the default, would have been to complain: complain about the chap who is supposed to be leading this team and managing their work; complain about the onshore-offshore model of getting IT development done; complain about the situation that I find myself in; and finally to complain about myself to myself for allowing myself to be in this  position once again – different project, same old s**t!

This time I chose to play BIG: to own it!  What do I mean by that?  I mean to own the way it is and is not AND accept responsibility for shaping the way that it is and is not.  What did this involve?  It involved:

  • Asking for help from a person who has the requisite knowledge of the development work to be done by this team;
  • Working with this person to think through how long it is likely to take to configure/code the user stories, and which development skills are needed for each user story;
  • With the help of this person assigning the right work to each person – day by day for the next two weeks;
  • Spending half a day copying information from one system into an Excel spreadsheet;
  • Communicating the assignment of work along with all the information they need (Excel sheet) to do their work; and
  • Accepting that owning this would necessarily mean trespassing on the territory of the chap who is officially leading/managing this team and working with the trouble this person can be counted on to make.

I invite you to consider that the ultimate in playing BIG is owning (the state of) that which matters to you: the state of your health, the state of your relationships with family/friends, the state of your community, the state of your workplace, the state of the environment, the state of the word….

If I have not been clear then let me say this: Owning some state of affairs (as it is and is not) is to take FULL responsibility for the way it is and is not.  That necessarily includes taking FULL responsibility to shaping the game, effecting the changes that one wishes to see in this state of affairs.  If there is to any complaining then it is complaining to oneself about oneself as a form of reflection to call forth more effective ways of being-doing.

Now it is up to you to choose whether, for that which matters to you, you wish to play small – in the stands complaining and/or resigned to that which is happening or not in the arena – or BIG -in the arena, taking action, effecting change / shaping the play.y

Since I wrote this one of best friends died. Brain cancer. So I say to you and me: We are mortal, our days are limited, so if you and I are up for owning it then let’s start owning it right now!  I can assure you that it has been that much easier to deal with the loss of my friend knowing I had owned my part/contribution in his existence since I found out he had terminal cancer back in May17. He died on Monday, and I spent three hours by his bedside on Sunday – talking, helping, making him laugh.  In this time of sadness this makes a big difference – no regrets!

I thank you for your listening, and wish you the very best.  Until the next time….

Play BIG: Beyond Being, Towards Becoming

I spent Sunday afternoon with my friend Richard.

One of the qualities that I noticed about Richard is the ease with which he gets along with others.  He shows up as being comfortable with others – all kinds of others Arguably, he is his best when he is the company of others.  It is this quality of his that I find attractive. And have sought to emulate.

Imagine my surprise when Richard told us that he is innately shy: “What! You shy. I find this the most surprising thing that you have told me.  You are so affable, so outgoing, so easy to speak with. And you have an ease with which you strike up conversations with others. Lastly, you seem to be your best when you are with people – you come alive.”

Here’s Richard’s response: “I grew up on a farm in Lancashire. There were few people around, and no other children….. During the holidays my parents would send me to my uncle who lived in a town in Merseyside.”

Why did Richards parent Continue reading “Play BIG: Beyond Being, Towards Becoming”

Play BIG: Invite a ‘Stranger’ to Lunch

stone tiger man y gasset quote

The story

Four weeks ago we were strangers – he representing the client and I leading the vendors consulting team. Since then our communicating/relating has been strictly professional. There has even been tension on several occasions due to difference on what is and isn’t in the scope of the work. And on the timing of when certain pieces of work will occur.

Two weeks ago, he told me that he was leaving that week. Without hesitation, I ask if he wishes to go out for lunch with me on his last day – as long as he is not busy, of course!  He accepts my invitation.

A week or so ago, it’s raining and I am holding his umbrella so that both of us can shelter under it. We are looking for a restaurant.  It’s his last day of work at this company and I have invited him to share a meal with me before he departs.

We’re sitting in a Pizza Express. I ask him how is wife is doing. He tells me that his wife is better now that she is back at work, with her colleagues, working.  This going back to work has helped take her mind off her miscarriage.  I listen. I empathise. I open up and say a little about what it was like for my wife, and me, when she miscarried.

We continue the dancing of communing with one another. He tells me of how it that he ended up coming over to the UK, working here, and ultimately becoming a UK citizen.  I disclose how it is that I ended up in the UK at the age of 5.  We move onto other matters like how we met our wives. And how we see our futures unfolding.

He is clearly a religious person as in tune with the philosophy of his religion, and importantly in the faith he has in the Godhead – whatever that may be.  He tells me that he has been working as freelance project manager for many years and has never been without a contract for more than a week.  And he absolutely trust that things will work out again this time. If they don’t then they don’t – the Godhead gives blessings or burdens and his job is to be grateful for and work with whatever comes his way.

It’s time to end lunch as I have a meeting to get to.  I can tell that we both enjoyed each other’s company. And that some barrier has been crossed.  We are no longer strangers to one another. We may not be friends and there is no doubt that the first (essential) step towards cultivating friendship has been taken. I do not leave things to chance. I say that I wish create a friendship between us and ask if it is ok to keep in touch. He gives me his phone number, and links up with on LinkedIn.

This week, I texted him. And to my surprise, he texted me to wish me well – he remembered that I was going into hospital for cancer treatment/scan!

The Story About This Story

What did it take from me to leave this chap with a good memory of his last day?  Not much. Not much at all. Simply a willingness to step beyond my narrow self-concern, and treat him as I would like to be treated.  If it was my last day, I’d like at least one of my colleagues to take me out to lunch – to leave me with the feeling/experience that I am seen / accepted / valued.

What did I have to step over to make this happen?  Give me the concerns that were present. Which concerns?  We don’t know one another.  Our relating to date has been patchy.  Will we have anything to talk about for an hour?

What helped me to get over these concerns?  Simple,  I asked myself  two questions: First, what course of action constitutes playing BIG in this situation?  Second, what is the right thing to do – as in how would I like to be treated if our situation were reversed?

I am so glad that I played BIG. Why?

When it came for him to leave he went to say goodbye to the folks he had been working with – his boss, his colleagues.  It was clear to anyone with any human sensitivity that the folks were going through the parting ritual without any enthusiasm. The words were there. The feeling (of care, of respect) that is essential to human relating wasn’t there.

When it came to my turn I gave him a hug. Thanked him for lunch. Wished him the best. And told him that I would be in touch.  Further, I kept that promise – I texted him the following week.

I invite you to play BIG: Which of your colleagues are strangers? Step over your concerns: invite one of these colleagues to lunch.  Like all invitations you are free to accept or decline.  If you accept you create the opportunity to open up / expand your existence.  If you decline – you get to stay closed in.  Your choice.

I thank you for your listening. It is your listening – especially those of you who either like these conversations, or comment- that keeps me speaking.  Until the next time….



Playing BIG Can Be As Simple As Making A Telephone Call

Making-Phone-CallHello! I’ve been absent for much of 2016 and 2017. It’s possible that some of you have noticed. If you are interested in learning more about this absence then I invite you to read the second half (“My Story Told As Briefly As I Can Tell It”) of a conversation I posted on The Customer & Leadership Blog.

I say it feels great to be back in communication with you. Being away has allowed me to realise that I created a trap for myself and for you. What trap?  THE trap. The trap of calling this series of conversations: Playing BIG.  The issue. You and I find ourselves arising from and living amidst a specific time/place.  Where I live, we take playing BIG to point out at things like:  becoming a captain of industry, writing a best-selling novel, becoming a superstar/celebrity, making millions, ending world hunger …… You get the idea.

You may be saying to yourself “What’s the problem with that?”.  There is no problem with that if that is what playing BIG means to you and right now you are in action acting in/on the world to cause that to happen. Whilst there is no problem, there is a trap. The trap is that almost all of us feel inadequate, and/or show up for ourselves as small/insignificant is such complex world. For almost all of us playing BIG (as I have described above) is wishful thinking at best.  For others it likely occurs as the latest claptrap.

Today, I am committed to cutting through that. I say that when I step outside of my self-centred concerns, put aside my fears, and act – help others – I am playing BIG.  Allow me to share with you the actions that I have taken that show up for me as playing BIG in the way I show up & travel:

  • I make it my business to call my friend Richard once a week to say “Hello! How are things?  How are you doing? How’s your wife doing?  When/what are the latest results of your chemo treatment?” And I listen – really listen.
  • I make it my business to go see my friend Richard. We go for a walk. I walk by his left hand side so that he can bump into me not the lamppost etc,  the brain tumour has knocked out his left vision in both eyes. We have lunch together. We talk about our history working together at Peppers & Rogers, we talk about what we are dealing with today, we talk about the future that cancer holds for us.  Last week, we happened to talk about our childhoods and I learned that we are both Lancastrians – he grew up in Ormskirk and I grew up in Preston. Small world!
  • The other week, I got a call from my neighbour (Charles) whilst I was in the midst of doing business work whilst working from home.  He urgently needed a lift to get somewhere important. I dropped what I was doing even though the business-ey part of me objected as that work had a deadline. Instead I said “Give me five minutes”. Then I drove him to where he needed to go, waited in my car, then drove him back.
  • Yesterday, my oldest son (22 years old) was telling me off for not taking up shirts that my wife had ironed and left hanging on the chairs in the dining room. I said “Please don’t tell me how to live in my home. I pay for it, you are a guest!” He expressed his frustration (not so politely) with me. So I took the shirts and hung them up in my bedroom. A little later in the kitchen I mentioned how he and I used to watch the Lion King together when he was young. His response was something to experience: angry, telling me off, swearing, walking away in a huff.  What I noticed was hurt – deep hurt arising in me. Then I noticed the anger/rage rising up. Noticing it, I decided to play BIG and let it go.  He’s still a kid, and maybe (just maybe) he’s having a bad day.  Or maybe he got hurt earlier, got angry with me…. Like I was in the process of doing with him.
  • At work, I called it as I saw it.  I knew that calling it as I say it would upset some powerful people. And that I would pay a price. Fully aware of the consequences I chose to play BIG – calling it as I saw it despite the pressure (from the powerful) to be a ‘team player’, to not ‘rock the boat’… Whilst some of the powerful did not appreciate me ‘rocking the boat’ several members of the client did value the course of action I took as it is the one that puts the interests / wellbeing of the client at the centre.
  • This one took the most from me. I allowed my wife to accompany me to the visits to cancer specialists. This may not be a big deal for you, it is a huge deal for me. I grew up under a tyrannical father. And I made it through my childhood by not disclosing weakness – any weakness, and doing that which needed to be done on my own without counting on others. So to arrive at a place where I could be ok with my wife accompanying me really took something. Ask my wife!

I hope you get that which I am pointing at.  None of these actions have made a dent in the universe – the universe is oblivious to my existence.  Having said this, I am clear that the way I showed up & travelled has made some kind of dent in the lives of my friend, my neighbour, my son, members of my client.  That’s good enough for me.

Lets part company today with this question:  “What are the little actions that you/i can take now/today that make a difference in the lives of others – your family members, your neighbours, your friends, the folks you work with at work?

I invite you/me/us to play BIG. It’s not the only way to live and I do not claim that it is the best way to live.  I do say that it is a GREAT way to live – I talk from my own experience.

Thank you for your listening.

As my French family say: A la prochaine!

Be Free – Cultivate The Eight Freedoms

It occurs to me that the dominant model of showing up and traveling in life, at least in developed economies, is make something (important) of yourself through acquiring stuff: acquire an education, acquire a car, acquire a house, acquire titles (professor, lawyer, accountant, banker….), acquire a partner, acquire power-position-prestige, and, for women, acquire the look/trappings of youth/beauty.

That is one way to live. I say it is not a great way to live. You don’t have to believe me – look at your own experience, look at others: do you feel alive, are others you come across alive – full of zest / joy?  In the pursuit of making something of themselves / acquiring stuff we become serious – almost always abandoning that which generates joy / zest for living.

What if the essence of freedom is not more?  What if playing BIG involves less – the less that creates the space for freedom and aliveness?  Interested?  If you are then here  is sage advice culled by Stefan Zweig from The Essays by Montaigne:

1 – Be free of vanity and pride.

2 – Be free from belief, disbelief, convictions and parties.

3 – Be free from habit.

4 – Be free from ambition and greed.

5 – Be free from family and surroundings.

6 – Be free from fanaticism.

7 – Be free from fate: be the master of your life.

8 – Be free from death: life depends on the will of others, but death on our own free will.

Consider that if vanity/pride have you then you will dance like a puppet at the hands of the people/situations/contexts that activate vanity/pride. Likewise for ambition, greed and fanaticism.

Consider that habits are drugs that send you to sleep and deaden you making you a member of the walking dead. Consider that family/surroundings can have the same tranquillising / domesticating effect.

Consider that beliefs, disbeliefs, convictions and parties can never incorporate the multi-facetedness and contradictions inherent in human existence.  They strip your ability to meet each challenge / opportunity / context afresh – to think anew, to think originally, to do that which is appropriate to the person / situation / context at hand.

If acquisition hasn’t worked for you and you are up for playing BIG in life then give these eight freedoms the best you have got to give.  Yet give of this best lightly. Do not  approach these eight freedoms through your ingrained, habitual, habit of acquisition.  Tread lightly.

If you are in the process of acquiring stuff to live your dream life then it is highly likely that you will have to walk this path and experience its limitations before you can cultivate/embrace the eight freedoms.  These freedoms rarely appeal to youth and those stuck in youth.  And that is OK.

Whichever path you chose I wish you the very best. Until the next time.




Why We Love You


I did not grow up with the experience of feeling loved.  Valued for the opportunity I represented for my parents, yes. Loved for my human being ness (as it was and was not), definitely not.

It is hard to shake off this baggage.  I am now a middle aged man and I still experience great difficulty in accepting-feeling loved.  Which is why the following gift from family touched the deepest part of me and I found myself with tears raining down my cheeks:


I got plenty of presents bought from the shops. Some of them even turned out to be useful.  Yet, these words are the present that cannot be bought and show up as priceless.

Play BIG. I invite you to play BIG by doing something similar.  Search inside for the words that express why you love those you love. I find that the simplest words are the best.  Write these words down, so that your words leave footprints in the sand, and hand them over to your loved ones.

Go further, make it a daily practice to reach out and touch a life by sending an SMS that expresses your appreciation for a fellow human being that is part of your life. Words cost so little yet make such an enormous impact. Why? I am not alone, I suspect most of us are just like me – feeling unappreciated, feeling unloved, or finding it hard to love ourselves.

I thank you for your listening, and I ask you to play BIG in your daily living.  Until the next time….


Wisdom for Good Times and Challenging Times

It occurs to me that we in the West are living in the midst of interesting times. Some see opportunity, others are enveloped in fear.  If you and I are up to playing BIG then what kind of stance to take?  How to show up and travel in the midst of such times?

These were the questions that I was dealing with and my eyes happened to land on book that I read a long time ago: Love by Leo Buscaglia.  I opened it and found myself to the following words of wisdom from Joseph Zinker in his paper called On Public Knowledge and Personal Revelation (bolding is mine):

If a man in the street were to pursue his self, what kind of guiding thoughts would he come up with about changing his existence?   He would perhaps discover that his brain is not yet dead, that his body is not dried up, and that no matter where he is right now, he is still the creator of his destiny. 

He can change this destiny by taking his one decision to change seriously, by fighting his petty resistance against change and fear, by learning more about his mind, by trying out behavior which fills his real need, by carrying out concrete acts rather than conceptualizing about them, by practicing to see and hear and touch and feel as he has never before used these senses, by creating something with his own hands without demanding perfection, by thinking out ways in which he behaves in a self-defeating manner, by listening to the words that he utters to his wife, his kids, and his friends, by listening to himself, by listening to the words and looking into the eyes of those who speak to him, by learning to respect the process of his own creative encounters and by having faith that they will get him somewhere soon. 

We must remind ourselves, however, that no change takes place without working hard and without getting your hands dirty.  There are no formulae and no books to memorize on becoming.  I only know this:  I exist.  I am.  I am here.  I am becoming.  I make my life and no one else makes it for me.  I must face my own shortcomings, mistakes, and transgressions.  No one can suffer my non-being as I do, but tomorrow is another day, and I must decide to leave by bed and live again.  And if I fail, I don’t have the comfort of blaming you or life or God.

Yes, we live in interesting times. Brexit has happened. Trump has happened. Hate has been unleashed and hating the other is now clothed in patriotism.  Yet, the future is NOT determined.  Destiny has not already been set in stone. You, I, we can shape the future by the stance we take: our attitude, our way of showing up and travelling in the world.

You and I are like strands in a rope.  The rope does that which no strand can do by itself, on its own.  By coming together, working together, the strands bring into being the power of the rope.

Coming together means more than coming together with the folks we like – those who are just like us.  Playing BIG necessarily involves showing up and travelling from a specific context: a world that works for all, none excluded.  Which necessarily means involving oneself with the other with compassion. Consider that if we, individually and collectively, had not excluded and then ignored those who are excluded there would have been no Brexit, no election of Trump as president of the USA.

I thank you for listening, wish you the very best, and invite you to play BIG in these challenging times.