I love to contribute through teaching, education and coaching


This week I got an opportunity to share my enthusiasm and perspective on the field of Customer Experience.  I prepared for it thoroughly and then on the day I just got up and shared my perspective with the natural enthusiasm I have for what I was sharing.  During the event I got to meet people and to learn – both of which I enjoyed.  I believe that I have even made some friends.  Certainly, I have enjoyed hearing that my talk was well received and it made a contribution: the effort was worthwhile!

This whole event reminds me that I have always enjoyed helping others through teaching, education and coaching.

My first memory is that of my friend Thakor asking me to help him with various subjects we studied at school.  I jumped at the chance and shared with him what I knew and helped him to tackle the areas that he was finding difficult.  For his part Thakor taught me to play Chess and had the patience to put up with defeating me 27 times before I won my first game against him!

The second memory is one of sharing my knowledge with a classmate (Andy) at university.  Now the interesting thing is that I did not like Andy – actually he was one of the few that I disliked.  Yet, one of his parents had died in the final year of our degree and he fell to pieces.  So when he asked me for my help, I helped him to the max.  Either he was great and/or my help made a difference because Andy graduated with a first class degree.   And so the story continues.

So the question that comes up is why am I not contributing to my fellow human beings through teaching, education and coaching?  A good question.  Perhaps The Customer Blog that I write is my attempt at doing exactly that.  And perhaps these meditations serve the same purpose when it comes to family and friends.

So my question for you is this: what is it that comes naturally to you, that you love to do, and which you are not doing or not doing as well as you can?

I know that for my son Marco, he is not making people laugh through his impersonations of other people.  It is a gift that he has had since he was little and yet it disappeared for several years.  This evening this gift burst forth and he had his brother and his parents laughing so much that our stomachs hurt.

How I defused anger through laughter


I was with my parent yesterday – enjoying their company in their home.  One minute everything was peaceful and then my father launched his missiles at me:

  • You have disowned our religion;
  • You failed to marry within our own and according to our customs;
  • You have wasted your money and not amassed riches;
  • You have failed to use your intelligence, your promise, and convert this into status for you, me, us;
  • Most of all we had such high hopes for you and you have abandoned us in our old age.

Ordinarily I’d get upset and walk out and go for a walk.  Occasionally, I have launched my own missiles back at him.  This time for some strange reason I just laughed.  It started with a small laugh and I enjoyed that so much that I laughed more.  And then more and more until my stomach was hurting from the laughter.

Then the most amazing thing happened: my father started laughing.  And so there we were the two of us laughing together.

What was the source of my first laugh?

At some level I got that this was my father simply being my father rather like a rhinoceros being rhinoceros.  And when I got this I started to laugh at my own stupidity:  look I was about to get upset with my father for being himself, how foolish.